Return Policy

Section 01

Return Window

You may request a return within thirty (30) days of the delivery date recorded by the shipping carrier. Requests submitted after the thirty-day window cannot be accepted.

Section 02

Condition Requirements

To qualify for a refund, items must meet all of the following:

• Unworn and unused, free of pet hair, odor, and wear.
• All original tags still attached.
• Returned in original packaging.
• Any accompanying components (care cards, hangtags, leash clips) included.

Items returned in used, soiled, or incomplete condition may be refused or subject to a restocking deduction.

Section 03

How to Initiate a Return

Email hello@snootco.com with the following:

1. Your order number.
2. The item(s) you would like to return.
3. The reason for the return.
4. Whether you would prefer a refund or an exchange (see Section 07).

Our team will reply within one business day with instructions and, where applicable, a return authorization number.

Section 04

Return Shipping

• Non-defective returns: we email a prepaid USPS return label and deduct a flat $8 from the refund. You may instead ship with a carrier of your choice at your own cost. We recommend a trackable service, since we cannot take responsibility for returns lost in transit.
• Defective or damaged items: Snoot & Co. will provide a prepaid return label at no cost to you.
• Wrong item received: we will cover both the return of the incorrect item and the shipment of the correct one (see Section 09).

Section 05

Refund Timing

Refunds are issued to the original payment method within five to ten (5–10) business days after we receive and inspect the returned items. Depending on your bank or card issuer, it may take an additional billing cycle for the refund to appear on your statement.

Original shipping charges are non-refundable, except in cases of defective or incorrect items.

Section 06

Exclusions

The following items are final sale and cannot be returned or exchanged, unless defective:

• Custom and made-to-order pieces.
• Personalized items (engraved, monogrammed, or embroidered).
• Products marked “Final Sale” at checkout.
• Gift cards and digital products.
• Items from the archive or private sale events.

Section 07

Exchanges

We gladly accept exchanges for size or color, subject to availability. Email hello@snootco.com with your order number and the desired replacement. We will reserve the new piece while your original is in transit, so your size does not sell out during the exchange. We email a prepaid return label for the original ($8, unless the exchange is our error) and ship the replacement at no charge.

Section 08

Damaged Items

If an item arrives damaged, please photograph the damage and the shipping packaging and email us at hello@snootco.com within forty-eight (48) hours of delivery. We'll arrange a replacement or a full refund at your preference and provide a prepaid return label for the damaged piece.

Section 09

Wrong Item Received

In the rare event that you receive an item different from what you ordered, email hello@snootco.com with your order number and a photograph of the item received. We will ship the correct piece at no charge and provide a prepaid return label for the incorrect item.

Section 10

Contact

For any return questions, we are available Monday through Friday, 9am–5pm ET.