Terms of Service

Section 01

Acceptance of Terms

By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you may not use the Site.

These Terms form a binding contract between you and Snoot & Co. LLC. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

Section 02

Account Registration

Ordering does not require an account. If and when customer accounts are offered through our store (powered by Shopify), by creating one you represent and warrant that:

• You are at least 18 years of age.
• You have the legal capacity to enter into a binding contract.
• The information you provide is true, accurate, current, and complete.
• You will keep your account information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at hello@snootco.com if you suspect unauthorized access.

Section 03

Product Information

We take care to describe our products accurately, but we do not warrant that product descriptions, images, materials, sizing guides, or other content on the Site are always current, complete, or error-free. Colors may appear differently on different screens. the materials described on each product page may vary subtly from piece to piece — part of what makes each one singular.

All products are subject to availability. We reserve the right, at any time and without prior notice, to discontinue products, limit order quantities, refuse or cancel an order, or correct errors in pricing or product information — including after an order has been submitted.

Section 04

Pricing & Payment

All prices are listed in United States Dollars (USD) unless otherwise indicated. Prices do not include applicable taxes, duties, or shipping, which will be calculated and displayed at checkout.

By submitting an order, you authorize Snoot & Co. and our payment processor to charge the payment method you provide for the total amount of your order, including taxes and shipping. You represent that you are authorized to use the payment method and that the information you provide is true and correct.

We reserve the right to refuse or cancel any order we reasonably believe to be fraudulent, placed in violation of these Terms, or placed by a customer with whom we have had prior payment disputes. We may require additional verification before accepting or shipping an order.

Section 05

Shipping

Estimated shipping and delivery timelines are described on our Shipping page. Shipping times are estimates, not guarantees. We are not responsible for carrier delays, customs holds, or events beyond our reasonable control.

Title and risk of loss for all products pass to you upon our delivery of the items to the carrier. It is your responsibility to provide a complete and accurate shipping address. We are not responsible for items lost due to incorrect addresses or unsuccessful delivery attempts.

International customers are responsible for any import duties, taxes, and customs fees assessed by the destination country.

Section 06

Returns & Refunds

Eligibility, timing, and procedures for returns and refunds are set out in our Return Policy, which is incorporated into these Terms by reference. Please review it carefully before placing an order.

Section 07

Intellectual Property

All content on the Site — including text, photography, illustrations, graphics, logos, trademarks, product designs, patterns, and software — is the property of Snoot & Co. LLC or our licensors and is protected by copyright, trademark, and other intellectual-property laws. The “Snoot & Co.” name, tagline “Fashion That Works For Pets,” and associated marks are trademarks of Snoot & Co. LLC.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and view the Site for your personal, non-commercial use. You may not:

• Copy, reproduce, distribute, publish, transmit, or display any content without our prior written permission.
• Modify, adapt, translate, or create derivative works based on the Site or its content.
• Use any Snoot & Co. trademark, logo, or branding without our prior written consent.
• Frame, mirror, or incorporate the Site or any part of it into another site or application.

Section 08

User Conduct

You agree not to use the Site in any way that:

• Violates any applicable law, regulation, or third-party right.
• Involves scraping, data mining, crawling, harvesting, or any automated means of extracting content, pricing, or customer information.
• Attempts to reverse-engineer, decompile, or disassemble any part of the Site or circumvent any access controls.
• Introduces viruses, malware, or other harmful code; interferes with the Site's operation; or overburdens our infrastructure.
• Uses the Site to harass, defame, or impersonate any person, or to transmit unsolicited commercial communications.
• Purchases products for the purpose of resale without our written authorization.

We reserve the right to suspend or terminate your access to the Site, cancel orders, and pursue any remedy available at law or equity for any violation of this section.

Section 09

Disclaimers

THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SNOOT & CO. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant that the Site will be free of viruses or other harmful components, that defects will be corrected, or that any information obtained through the Site will be accurate or reliable. Your use of the Site is at your sole risk.

Section 10

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SNOOT & CO. LLC, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR SERVICE INTERRUPTION — ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR ANY PRODUCT.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions or limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

Section 11

Indemnification

You agree to defend, indemnify, and hold harmless Snoot & Co. LLC, its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys' fees — arising out of or in any way connected with your misuse of the Site, your violation of these Terms, your violation of any law or third-party right, or any content you submit to us.

Section 12

Dispute Resolution

Informal Resolution

Before filing any claim, you agree to first attempt to resolve the dispute informally by contacting us at hello@snootco.com. We will make a good-faith effort to resolve the matter within thirty (30) days.

Mediation

If informal resolution does not succeed, the parties will in good faith attempt mediation administered by a mutually agreed mediator in Fayette or Madison County, Kentucky, with costs shared equally.

Binding Arbitration

Any dispute not resolved through informal resolution or mediation shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in Lexington, Kentucky, before a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction.

Class-Action Waiver

You and Snoot & Co. each agree that disputes will be resolved only on an individual basis and not as a class or representative action. Neither party may serve as a class representative or participate in a class action arising out of these Terms.

Section 13

Governing Law

These Terms and any dispute arising out of or relating to them or to the Site shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict-of-laws principles. Subject to Section 12, the state and federal courts located in Fayette County, Kentucky shall have exclusive jurisdiction over any action not subject to arbitration.

Section 14

Changes to Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated through a prominent notice on the Site or by email. Your continued use of the Site after an update constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you should stop using the Site.

Section 15

Contact

Questions about these Terms? Please reach out: